Refund & Returns Policy
Effective Date: September 29, 2026
This Refund & Returns Policy applies when Prudentia Analytics LLC (“Prudentia,” “we,” “us,” or “our”) expressly offers a product or service for purchase. A transaction-specific agreement, proposal, statement of work, product license, or checkout disclosure may contain additional or controlling terms for that transaction.
Digital Products
Prudentia-developed digital products are delivered electronically and may include downloadable files, licenses, documentation, or other immediately accessible materials.
Because digital products can be copied or accessed immediately, sales are generally final after the product has been made available for download, access, or use.
If you cannot access a purchased digital product, receive an incorrect product, or experience a material technical problem, contact us within 14 days of purchase at contact@prudentianalytics.com. We will make reasonable efforts to resolve the problem. If we cannot resolve a material access or delivery failure, we may provide a replacement, corrected access, credit, or refund, as appropriate.
Nothing in this policy limits a nonwaivable right required by applicable law.
Services, Managed Engagements, and Training
For consulting, advisory, managed services, training coordination, sourcing, subcontracted delivery, or similar engagements, the applicable proposal, customer agreement, statement of work, or booking confirmation controls the payment, cancellation, rescheduling, and refund terms.
Unless the applicable transaction document states otherwise:
- amounts already earned for completed work are nonrefundable;
- deposits, supplier commitments, third-party charges, travel costs, materials, credentialing fees, and other costs that cannot be recovered by Prudentia may be nonrefundable;
- customer-requested changes may result in additional charges; and
- Prudentia will not retain amounts for services it fails to provide because of its own material breach, subject to the governing agreement and applicable law.
Physical Goods
If Prudentia offers physical goods in the future, the applicable product page or transaction document will state the return window, condition requirements, shipping instructions, and any exclusions.
Do not return physical goods unless Prudentia has provided return instructions.
Chargebacks and Payment Disputes
Before initiating a payment dispute or chargeback, please contact us at contact@prudentianalytics.com so we may attempt to resolve the issue promptly.
A payment dispute does not alter valid contractual obligations. Prudentia may provide relevant transaction, delivery, communications, and license records to payment processors or financial institutions to respond to a dispute.
How to Request Help
Include your name, order or invoice number, purchase date, email address used for the transaction, and a description of the issue.
Prudentia Analytics LLC
Email: contact@prudentianalytics.com